Refund Policy

Refund Policy

We pride ourselves on our high-quality products, however on occasion you may wish to return a faulty or incorrect item. If you’re looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you, according to our terms and conditions.

Email info@greenasgrass.co.uk

Please note: We cannot refund the cost of bespoke or artificial grass that has been cut to a specific size unless the product is deemed to be faulty. Always keep your online receipt for any product purchased as it will enable us to deal with your query quickly.

Do you want to cancel your order?

If you wish to cancel your order and the goods have not been delivered, you can do so up to 2 working days of placing the order by contacting us. We will refund the amount to you including any delivery charges. Please note that artificial grass that has been pre-cut to size will be subject to a 30% handling charge as per our Terms and Conditions.

Do you want to return something?

• If your item is faulty you can return any item for a refund within 14 days of receiving your original order. We will then deliver your replacement items to the original delivery address.
• All items that you return are your responsibility until they reach our warehouse, so please make sure the goods are packed up properly and can’t get damaged in any way. All goods will be inspected upon return.
• We hope you don’t but if you change your mind, it is your responsibility to organise and pay for delivery back to Green as Grass. If you would like us to collect the goods, please get in touch and we will advise on the cost.
• Items customised to your specification cannot be returned.
• Artificial grass and green walls would be returned to our warehouse, details below. However, if products are sold and dispatched by one of our merchant partners, you will have to see their returns policy.

We recommend you obtain proof of postage for all returns. Our returns address is: Green as Grass, Unit 7, Stanbridge Road Leighton Buzzard, LU7 4UB

For Returns and Cancellation information for businesses purchasing artificial grass please read our full terms and conditions.